Francis Francis Service Testimonials
Below are some testimonials from our satistfied Francis Francis Service customers.
On May 8, 2013
While lengthy, the process is very effective.
On May 4, 2013
I am very happy with my experience with Sapori and thank you! I am enjoying my morning espresso again thanks to you.
On April 16, 2013
Thanks so much for fixing my X1. It had been stumbling along for months, taking 10 minutes to warm up and producing sub par coffee. What a joy to open up the packaging (and boy was there a lot of packaging!) switch it on and the boiler be ready in under 2 minutes. The espresso tasted a million times better and the crema, oh, I'd forgotten what good crema looked like. Why did I wait so soon before sending it in to be repaired! Amazingly quick turnaround time too. Thanks again.
San Carlos, CA
On April. 10, 2013
You probably can't imagine how pathetic we Francis Francis machine owners are when we don't have our home-made espressos. We wander around aimlessly, we moan, we whine... Your repair guy isn't just fixing the machines, he's bringing us back to life and human society. So... praise is not enough, and he's got a lot of that already anyway. Instead: give the guy a raise. Or a beer. Or a hug. Maybe all three. Whatever makes him smile.
Thanks from all of us!
On April 9, 2013
Fast and thorough service to my Francis x Francis X1 Illy espresso machine. They replaced the worn parts, cleaned it up, shipped it back, and the price was right. Sapori is an excellent value for repair.
On March 15, 2013
Yea! ! My Francis Francis X3 is back home and working great. I'm hoping for many more years of great cappucino. Thank you for the great service, right price, and timely return. Have to admit I was a bit nervous but now ready to recommend Sapori to anyone who needs Francis Francis service. Thanks, guys.
Morgan Hill, CA
On March 12, 2013
I could not be more pleased with the restoration of my francis, francis machine. She is as good as new after my ten years of hard use. The folks at Sapori could not have been more helpful and available every step along the way. Thank You!
On March 5, 2013
I am very happy with the repair work on my Francis Francis X1. Service was faster than I expected. Your company was able to even repair some damage done by FedEx during the shipping process.
On February 27, 2013
I have nothing but praise to offer in my experience with Sapori Fine Flavors. They exhibited superior product knowledge, courtesy, professionalism, and expressed a sincere desire to assist me with my quandry. The performance was quick, effecient, and exceeded my expectations in end cost as well. As a former espresso shop owner, and now coffee aficionado, I am most pleased with the repair of my personal espresso home system. My kitchen is once again complete.
Sante Fe, NM
On February 25, 2013
My Francis Francis X5 needed some rehab, When I called for options, Wes told me right away what the problem was and a very close ballpark figure to fix it. Sent the machine from East coast and had it back in 2 1/2 weeks. It is just like brand new. He even swapped out the o-ring (for filter basket) that I did not realize needed replacing.
On February 21, 2013
Simple, no worries in treatment of my machine.
Quick, back in no time.
And it worked!!
On January 25, 3013
Great service & available to speak with, did exactly what was stated on website.
East Greenwich, RI
On January 14, 2013
Great service, good price, good everything.
K. Aaron S.
On January 14, 2013
You guys are awsome. Fast, efficient, reasonably priced and professional. Machine came back clean and operating like new. Thank you very much!
On January 10, 2013
My beloved Francis Francis coffee machine had quit working. I was in a panic and found Sapori Fine Flavors on the internet. I boxed my 'girl' up and sent her to Oregon for a much needed repair. How wonderful to learn that my internet search had found the best service provider and Wes, the best technician ever!!! It was a joy to work with you and my Francis Francis is now on the job making my morning latte like a charm once again. I have to say she looks like a new machine and works like one too. My sincere gratitude for fixing her and for a wonderful stress free experience working with such a professional team.
On January 7, 2013
Very pleased with the service. I even got an email returned to me the day before Christmas Eve and very much appreciated it. Francis Francis seems to be working very well.
On January 6, 2013
Finally have been able to move back into my home (remodel) and started using my X2 again....well done!
My thanks for an excellent refurbishment.
Vero Beach, Fl
On January 5, 2013
Very friendly and fast service
On December 25, 2012
Thank you for fixing our Francis Francis machine. My family is so happy to have espresso shots before opening gifts on Christmas.
On December 20, 2012
I've had my FF X3 for a decade now, pulling two or three shots at my desk every work day of the week. Last year it gave up the ghost and Wes at Sapori brought it back to life. It recently went on the fritz again - this time overheating, sputtering and frying my coffee rather than extracting creamy shots. I sent it back to Sapori. In no time flat, they fixed my problem for the minimum fee and got it back to me by UPS. Wes cleaned up the machine and even gave me some new parts to make it look spiffier and just like new. If you've got a Francis Francis machine, esp. a 'legacy' model like mine that uses ground coffee and not pods or capsules, you don't have to look any further for the best repair service in the country. This is it.
On December 13, 2012
My experience with Sapori Fine Flavors in the servicing of my Francis Francis espresso maker could not have been better. On-line, as well as phone, communications were friendly, courteous, and helpful. I would definitely look up this company for future maintenance needs.
On December 12, 2012
Sapori did a great job repairing my FrancisFrancis x1! It is working great again and making wonderful espresso drinks. Thanks for doing a great job and returning "him" quickly!
On December 10, 2012
Excellent service ! The Francis XI came back with the thermostat fixed and the machine looking like new. It was well packed and came back within a few weeks. Just enjoyed a great latte. I would highly recommend using Sapori Fine Flavors.
Chevy Chase, MD
On December 3, 2012
Thanks for the great job on repairing my Francis Francis! It's a really old model and has seen better days. It came back looking better than ever. I am so happy to know this machine has some new life and is looking great. Thank you for the new handle and fixing the pressure. Great Job!!
Los Angeles, CA
On November 27, 2012
Sapori did an excellent job fixing my Francis Francis X1. The machine now works great and the people at Sapori were a pleasure to deal with. When I first called, the person I spoke with was very knowledgeable and helpful. I would highly recommend Sapori to anyone. Thank you.
On November 23, 2012
Customer Service with Sapori is among the best I have dealt with. They were courteous, helpful and friendly. I was very thankful for all of the help that was offered by Wes and the other employees when I sent in my banged up Francis Francis machine. Thanks for all you do.
On November 17, 2012
THANK YOU for the amazing service. My X5 is as good as new, and I look forward to another 9 years of perfect brewing.
I loved that the old parts were sent back. I was shocked to see the results of lime deposits on the heating element -- I will surely decalcify the machine more often.
On October 19, 2012
So thankful to have my Francis Francis! X8 back home with me. It came back to me in perfect condition and works beautifully. Thank you!
Wolverine Lake, MI
On September 30, 2012
The Service folks at Sapori Fine Flavors repaired and returned our Francis Francis Machine in May. They did an awesome job, both in the repair and in the shipping. The machine has worked great ever since, and the service personnel could not have been nicer or more accomodating. We would definitely use, and recommend, their service.
On September 21, 2012
Thanks for fixing my francisfrancis X1 machine. It works great and I'm back to enjoying great coffee.
On September 11, 2012
I was really pleased with their Francis Francis repair service. My machine was repaired within the 10 days as they promised, and they were very helpful and accomodating when I needed to change my return address for shipping, which saved me a trip to Fedex for a signature. My machine works just like new and I'm so thrilled that it could be repaired.
Jefferson City, MO
On September 6, 2012
Everything Sapori said they'd do, they followed through on. The service was prompt and I have my machine back and running again!
I only wish I'd found them sooner.
On August 22, 2012
I was pleasantly surprised at the speed and efficiency of your service.. My machine was returned in great shape and in a very short time. Good work!
New York, NY
On August 12, 2012
Thank you. The mahine works very well now.
On August 3, 2012
So delighted to have my Francis Francis back, and in such a timely fashion...back to exquisite coffee in the morning. Ground Graffeo, and this machine cannot be beat! The repair price was very fair as well!
Mill Valley, CA
On July 29, 2012
My broken Francis X1 is working like new. I purchased it used and for the first time I am getting perfect coffee. Thanks.
On July 25, 2012
Sapori Fine Flavors repaired our home-use Illy espresso maker quickly. The staff were helpful, prompt, and friendly. We even got the old parts back! Great job. Thanks!
On July 23, 2012
Thank you for reviving my Francis Francis X1. Great job!
On July 20, 2012
Grazie Moloto. It is here and we are enjoying cafe Vergnano every morning. The machine looks just like new. I am very pleased. Thanks.
On July 19, 2012
I commend your company for your clear, accurate description of the repair process. The timing was precise and price actually below the maximum amount. I love my green machine and it looks pristine. My sincere appreciation for unparallel service.
On July 11, 2012
Sometimes I think we should hang a sign on our door that says 'OPEN'. We are a residence committed to good coffee and welcome neighbors dropping by for a cappuccino or espresso and teaching vacationing visitors the art of then pull so they can satisfy coffee cravings at will. The good people at Sapori Fine Flavors have been extraordinary in their service whether it be repairing our machine or answering coffee questions. They have been an invaluable resource for all things coffee and we are grateful that they serve the needs of non commercial endeavors too.
On June 21, 2012
My Francis Francis failed after seven years. Sent it from east coast to west for Sapori service. Communication was excellent, repair was excellent, and I am glad to have it back making great coffee.
On June 2, 2012
Finally, great professional service for keeping my beloved FancisFrancis extracting yummy espresso, and from folks that love Illy coffee and the machines that caffeinated us.
On May 25, 2012
I have an old workhorse Francis Francis, a reliable machine that needed some maintenance. Finding a reliable new machine would have been expensive and I thought investing in what I had was worth it. Your team did a great job -- keeping me informed along with way with phone calls and emails. Your technician even replaced the outside cabinet that was rusty here and there with a used but in good condition replacement. Once again I am enjoying a latte early every morning.
My thanks to you and the team!
Mt. Pleasant, SC
On May 9, 2012
After 4 years of use my much loved Francis Francis expresso machine began to show signs of needing attention. The Illy website directed me to Sapori Fine Flavors which promptly sent instructions for shipping the machine to them. The price for repairs and the average time the repairs would take were clearly stated .
The machine reached Oregon safely from Connecticut. I received an e-mail when the repairs had been carried out and also explaining a feature about the machine which I had not understood. I received another e-mail when it was shipped back with a tracking number and it arrived safely on the expected date. It was promptly put into service. it works perfectly and the new heating element warms the machine up noticeably more quickly. The final cost was a little less than the price quoted and the replaced parts were included in the package.
All round excellent service. If the Francis Francis needs a service in another four or so years I will definitely know where to send it.
On April 12, 2012
I have enjoyed my Francis Francis espresso machine for 12 years - until it needed some repairs (fortunately I have a back-up machine). I sent the machine to Sapori Fine Flavors at the recommendation of Illy. I found the Sapori website and staff to be very helpful. The machine was repaired to my complete satisfaction and within the the cost estimate and time frame stated by Sapori. It was a job well done and painless. I am now back to enjoying the use of my original machine.
Rolling Meadows, IL
On March 31, 2012
You did great fixing my Espresso machine. It works better than when I first bought it and thanks so much.
On March 22, 2012
I am very pleased to have used Sapori Fine Flavors to evaluate and repair my Francis Francis X1. They are triple A. Quality of service is an A. My X1 is now working like new. Prompt service is an A. I sent my FF X1 out and it was returned to my door in no time. Communication is an A. I read through your web site and followed your directions with no problems. I have more than one FF X1. If I have any future problems I will definitely contact you. Thank You Very Much for your great service.
Sandy Springs, GA
On March 10, 2012
Thank you very much for the repair of my Francis Francis machine. I am so happy to have it back. Your service was just as promised.
On March 7, 2012
I couldnt be more satisfied! Very easy and efficient process to have my X3 machine repaired. Would highly reccommend using them again.
On March 7, 2012
My X1 is working again! The people at Sapori were great to work with. The machine was returned with all that was sent and the price quoted was correct. Thanks guys!
Mount Laurel, NJ
On February 17, 2012
Sapori did a prompt and profession repair of my FrancisFrancis X-5. I received prompt, professional service and easy emal communications and advice. The service and outcome made it well worth the rather substantial price to ship my 21 lb. expresso machine 3000 miles for repair. Thank you for great work.
On February 10, 2012
Sapori Fine Flavors replaced the thermal fuse on my Francis Francis X2 promptly and efficiently, and at a reasonable cost. The technician called me to discuss what they were doing, and described how they were replacing the fuse with a better part. Excellent service, reasonable cost.
Ballston Spa, NY
On February 2, 2012
Great service. i have owned my machine for 6 years and with regular maintenance it should last a lifetime
West Newton, MA
On January 27, 2012
So happy with the service you all provided. Appreciated the reply to my email & how you sent back the parts that were replaced. The service was fast and we are pleased with the results. SO good to have Francis back in working order. We missed him desparately.
On December 29, 2011
My Francis Francis X5 was repaired within a week and is now as good as new. I'm very grateful for the folks at Sapori - they were nice to work with and were great about communicating with me. Thanks again.
Lake Oswego, OR
On December 29, 2011
Sapori Fine Flavors did an excellent job repairing my francis francis espresso maker.
Their technician was very pleasant and professional , what more could you ask for?
West Lafayette, IN
On December 21, 2011
My Francis Francis was out of commission and needed a good doctor. I sent it off to Sapori for repair and it was a great process. excellent communication. very professional and money well spent. Its good to have Francis home!
On December 12, 2011
Fast, friendly service! Will use again and will recommend them to others. A+ service
On December 8, 2011
Thank you for repairing our FF X5!!! We were bereft. Now, we are whole again. I know that sounds mellowdramatic, but when it broke we quickly realized (a) how much we enjoy the quality and convenience it offers, and (b) how difficult it would be to replace, especially since similar machines are now capsule or pod-based, not our style. Also, it looks so sharp on our counter. We love the machine and appreciate the customer service and expertise your company offered us. It's hard to find a better example of a company that cares so much about its work.
On December 7, 2011
When my Francis x5 was broken I was truely bumed out. I sent it to Sapori and it was brought back to life. The service and communication was excellent. Well done and thank you.
Ponte Vedra, FL
On December 5, 2011
My experience with Sapori Fine Flavors has been delightful! I was having a problem on my favorite Francis Francis x7 and it can back to me just like when I bought it! Thank you very much for your courtesy over the phone and most of all for a well done job on the espresso machine on a fairly timely matter. I will definitely use this company again for future maintnance on my espresso machines.
On December 4, 2011
I've had a Francis Francis X-3 within arm's reach in my office for a decade, crankinjg out a few double shots every morning. When it came time for a repair, I assumed that here in Seattle, the self-proclaimed Coffee Capital of the World, it would be a snap. But no. Either the local shops refused to work on FF machines, or told me to expect to wait weeks for service and months for parts if needed. So I limped along for a while, knowing my machine was not working properly but unwilling to throw in the towel and search for a replacement or to give up my machine for months awaiting a repair.
Then I bumped into Sapori on the internet. In a word, these guys are GREAT! This is the sort of service that makes you want to keep coming back for more and to spread the word to friends and acquaintances. Wes at Sapori diagnosed my problem, provided new parts and plenty of advice and feedback -- all done promptly and for an astoundingly fair price. My little warhorse X-3 is back in operation and I could not be more pleased with my experience with Sapori. Thank you, thank you, and thank you again.
On November 16, 2011
Great job! We have had repairs locally over the many years we've had our FFI with only marginal success. However, the three repairs you made have returned our aging machine to at least as good as new. Our first cup this morning reminded us of why we bought the Francis Francis in the first place!
San Francisco, CA
On November 15, 2011
I am extremely pleased with my experience with Sapori Fine Flavors. I sent my old Francis Francis X5 for reppair and it came back like new. The work was done efficiently, I was kept abreast of what was going on and my phone calls were answered. I thought I could only get that kind of repair service in Europe and that I had to trash my X5 when it broke down. Gosh I was wrong! I am not a business owner, just an individual consumer and I heartily recommend, without any hesitation, the repair work performed by their team.
On November 15, 2011
Incredible service and super fast delivery, overall. I would highly use them again.
On November 4, 2011
Sapori did a fast and beautiful job on my Francis Francis. I would recommend them to anyone looking for a place to fix your espresso machine.
Los Gatos, CA
On October 24, 2011
Speedy return of my latte machine!
Thanks so much.
On October 14, 2011
Thank you for a very easy experience!
Snowmass Village, CO
On September 11, 2011
Your customer service representativ was most accomodating. I was called after the bench check of our machine was complete and was give a complete and thorough review of the items that needed to be addressed. His attention to detail and interest to our needs was a welcome change.
Fast service and reliable.
On September 8, 2011
Very professional and well done.
New Orleans, LA
On September 4, 2011
What a pleasure to have my Espresso Maker back and working as good as new! My mornings are now happy again.
On August 26, 2011
The entire staff was easy to deal with. Very knowlegable and helpful. All of my my needs were met in a timely manner.
Fort Walton Beach, Fl
On August 22, 2011
Great Job!! I use my 2004 Francis Francis X1 every day--I am glad that it is repairable and doesn't need to be thrown into the trash like so many other items these days when they become broken! I also appreciate having the broken parts returned--not that I need them, but it's nice to know that new parts were truly put into my machine, Thanks!
On August 8, 2011
Very happy with the speed of the repair service. I haven't used the machine since I got it back but I assume it works ok.
Los Angeles, CA
On August 5, 2011
I would like to thank you for excellent service on repairing my X6 machine. Particularly, I would like to thank Kirsten, who had been very patient and fast in handling it. I can't thank more for the great service! Thank you so much!
On July 25, 2011
Thank you for fixing my Francis Francis X5. I love the machine and was heartbroken when it stopped working as it is a morning ritual in my house. I greatly appreciated the quick turn around, and email updates as to my machine's status. It is now back to making every morning brighter!
On July 20, 2011
We have had our little home machine for 5-6 years and "love" it. Took it in for a tune up and were very impressed with the promptness of the service and explanation of the repair of the machine. We have known the owners of Sapori Fine Flavors for many years and knew we could rely on them for the prompt and competent service we received.
On July 12, 2011
I'm a happy camper, our machine is humming.
Lake Oswego, OR
On June 22, 2011
When my Francis Francis espresso machine stopped steaming, I freaked; how could I start my day without my cappuccino (or two)? I didn't want to buy a new machine so I was thankful to find Sapori Fine Flavors, which repairs that brand.
A week after I shipped it, it arrived home — clean and better than ever. I got a call from Sapori first, telling me what went wrong and how much it would cost. The technician I spoke with was courteous and also alerted me that Sapori sells parts,and I promptly ordered a replacement grid.
If you love your espresso machine as much as I do, I recommend Sapori for any repairs you might need.
Mill Valley, CA
On June 19, 2011
I recently used Sapori for repair on my Francis Francis espresso machine. The process was efficient, courteous, and honest. I was told estimated expenses up front and the repair was made within that estimate. Replaced parts were returned, and the only limit to the efficiency was the cross country shipping required as I am in Massachusetts. I am very happy to have my machine back and in fine working order thanks to Sapori's excellent service.
On May 31, 2011
Wes at Sapori Fine Flavors repaired both of my 2 Francis! Francis! X3 espresso machines. They are my "gold standard" for competence, honesty, value and service. SFF do it the way many businesses used to, but sadly most don't anymore: one customer at a time, treated like family.
On May 31, 2011
I know it will sound strange but THANK-YOU to Sapori for returning to us a much loved family member--our X5--in tip top condition. I am so glad we found Sapori before sending out our machine to anyone else.
North Haven, CT
On May 15, 2011
I purchased a Francis Francis X3 used from a private party, and in short order discovered that it wasn't working properly. I sent it in to Sapori Fine Flavors for repair. In short order they confirmed my impression that the thermostat was bad and replaced it. The person who called me to give me an update was very personable, and the return shipment was quick! They even returned the old part with the machine. I'm now happily enjoying my own espresso maker in my office. I highly recommend their service department.
On April 28, 2011
Thanks so much for fixing our Francis Francis X1. Your service was fast and efficient. We thought our FF X1 was a goner, but now it's back sitting in the coffee corner in our kitchen, helping us to stay away from those quaint little expensive coffee places in town.
I think our FF X1 enjoyed it's cross-country visit to your neck-of-the-woods--it's happily steaming up great cups of espresso for our friends.
Denise C. R
On April 25, 2011
Thank you so much for fixing my Francis 5 -- it arrived back safe and sound and works like brand new.
You were very courteous and prompt and made the whole process easy.
Amelia Island, Fl.
On April 15, 2011
Thank you so much Sapori!! My FrancisFrancis X1 was unable to be used due to a detached tube into the water reservoir. I sent my machine to Sapori as advised and within the week, I received the machine at my door again. Not only was the tube reattached, but my machine had been checked for adequate water pressure from within. I noticed that the water was draining more fully from the spout. I am certain that the machine was taken through thorough testing in order for the repair team to diagnose and repair the water function optimally, as described above.
I am thankful to Sapori as the Illy-recommended service dealer and trust their knowledgeable repairwork for quality espresso machines.
On March 28, 2011
Thank you Kirsten and Wes for your friendly, business like approach to breathing renewed life into my F5 machine. So many times we are forced into discarding and buying new. Not with great folks like you around - we can make the right decisions to repair and re-use!
On March 23, 2011
Call for service was handled promptly as were directions for shipping. Repairs were timely as was return shipment. Machine is now working well. thank you for the service.
On March 7, 2011
My illy coffeemaker works better then ever.
The repair was fast, the service friendly.
Thank you so very much
On March 5, 2011
The service was timely and reasonably priced. My X5 works like new.
On February 25, 2011
Your service was exactly as predicted in my first phone call with you. Francis Francis Espresso Machine was fixed in under a week. I received three phone calls updating me regarding the progress and cost before receiving it back with a packing job that would make the military proud. Included in the shipment was the old broken parts as well as a copy of the credit card charges.
Can't say enough great things about you. Hope my machine works for years to come, but would certainly not have any reservations to contact you again should I need help.
On February 11, 2011
Sapori did a great job repairing my Francis Francis! expresso machine. The cost was reasonable, they maintained great communication throughout the process, and the machine looks and works like new. Thanks!
On February 11, 2011
Amazingly fast repair and return! My Francis Francis X1 came back to me in under one week, and at an affordable cost considering how much the machine originally cost me. I would recommend these guys to anyone needing their espresso machine fixed.
On January 28, 2011:
"I can not tell you how happy I am ! I had to go through XX before and it was a nightmare. How ever this company is everything XX could never be. I am delighted with my repair. I had my machine back in 5 days!!!!!!I I even got to talk to the person that did my repair to let me know what was wrong and how to prevent it from happening.. Oh and there's more, they returned the part they replaced. All I can say is that they are exceptional!!!! Tell all your friends that have an X5 !
On January 27, 2011:
"Can hardly live without my FrancisFrancis...great service!...super quick turn around! grazie Sapori!"
On January 27, 2011
'Extremely efficient service! Less than a week from sending to receiving a fully working machine.
I had given up on the Francis Francis X1 machine and it lay unused in my garage for a year before I decided to have a last go at finding a repair shop on the West Coast - and there they were! Mille Grazie!"