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Francis Francis Service Testimonials
Below are some testimonials from our satistfied Francis Francis Service customers.
On May 9, 2012
After 4 years of use my much loved Francis Francis expresso machine began to show signs of needing attention. The Illy website directed me to Sapori Fine Flavors which promptly sent instructions for shipping the machine to them. The price for repairs and the average time the repairs would take were clearly stated .
The machine reached Oregon safely from Connecticut. I received an e-mail when the repairs had been carried out and also explaining a feature about the machine which I had not understood. I received another e-mail when it was shipped back with a tracking number and it arrived safely on the expected date. It was promptly put into service. it works perfectly and the new heating element warms the machine up noticeably more quickly. The final cost was a little less than the price quoted and the replaced parts were included in the package.
All round excellent service. If the Francis Francis needs a service in another four or so years I will definitely know where to send it.
Ian M.
Guilford, CT
On April 12, 2012
I have enjoyed my Francis Francis espresso machine for 12 years - until it needed some repairs (fortunately I have a back-up machine). I sent the machine to Sapori Fine Flavors at the recommendation of Illy. I found the Sapori website and staff to be very helpful. The machine was repaired to my complete satisfaction and within the the cost estimate and time frame stated by Sapori. It was a job well done and painless. I am now back to enjoying the use of my original machine.
John G.
Rolling Meadows, IL
On March 31, 2012
You did great fixing my Espresso machine. It works better than when I first bought it and thanks so much.
Victoria B.
Clearwater, FL
On March 22, 2012
I am very pleased to have used Sapori Fine Flavors to evaluate and repair my Francis Francis X1. They are triple A. Quality of service is an A. My X1 is now working like new. Prompt service is an A. I sent my FF X1 out and it was returned to my door in no time. Communication is an A. I read through your web site and followed your directions with no problems. I have more than one FF X1. If I have any future problems I will definitely contact you. Thank You Very Much for your great service.
Peter N.
Sandy Springs, GA
On March 10, 2012
Thank you very much for the repair of my Francis Francis machine. I am so happy to have it back. Your service was just as promised.
Anita F.
Pittsburgh, PA
On March 7, 2012
I couldnt be more satisfied! Very easy and efficient process to have my X3 machine repaired. Would highly reccommend using them again.
Lynne Z.
Boston, MA
On March 7, 2012
My X1 is working again! The people at Sapori were great to work with. The machine was returned with all that was sent and the price quoted was correct. Thanks guys!
Joseph F
Mount Laurel, NJ
On February 17, 2012
Sapori did a prompt and profession repair of my FrancisFrancis X-5. I received prompt, professional service and easy emal communications and advice. The service and outcome made it well worth the rather substantial price to ship my 21 lb. expresso machine 3000 miles for repair. Thank you for great work.
SF
Miami, FL
On February 10, 2012
Sapori Fine Flavors replaced the thermal fuse on my Francis Francis X2 promptly and efficiently, and at a reasonable cost. The technician called me to discuss what they were doing, and described how they were replacing the fuse with a better part. Excellent service, reasonable cost.
Peter Z.
Ballston Spa, NY
On February 2, 2012
Great service. i have owned my machine for 6 years and with regular maintenance it should last a lifetime
thanks!
David
West Newton, MA
On January 27, 2012
So happy with the service you all provided. Appreciated the reply to my email & how you sent back the parts that were replaced. The service was fast and we are pleased with the results. SO good to have Francis back in working order. We missed him desparately.
Jennifer L.
Austin, TX
On December 29, 2011
My Francis Francis X5 was repaired within a week and is now as good as new. I'm very grateful for the folks at Sapori - they were nice to work with and were great about communicating with me. Thanks again.
Don R.
Lake Oswego, OR
On December 29, 2011
Sapori Fine Flavors did an excellent job repairing my francis francis espresso maker.
Their technician was very pleasant and professional , what more could you ask for?
Joseph W.
West Lafayette, IN
On December 21, 2011
My Francis Francis was out of commission and needed a good doctor. I sent it off to Sapori for repair and it was a great process. excellent communication. very professional and money well spent. Its good to have Francis home!
Reid L.
York, ME
On December 12, 2011
Fast, friendly service! Will use again and will recommend them to others. A+ service
Janet H.
Portland, OR
On December 8, 2011
Thank you for repairing our FF X5!!! We were bereft. Now, we are whole again. I know that sounds mellowdramatic, but when it broke we quickly realized (a) how much we enjoy the quality and convenience it offers, and (b) how difficult it would be to replace, especially since similar machines are now capsule or pod-based, not our style. Also, it looks so sharp on our counter. We love the machine and appreciate the customer service and expertise your company offered us. It's hard to find a better example of a company that cares so much about its work.
Michael D.
Sylva, NC
On December 7, 2011
When my Francis x5 was broken I was truely bumed out. I sent it to Sapori and it was brought back to life. The service and communication was excellent. Well done and thank you.
Erik P.
Ponte Vedra, FL
On December 5, 2011
My experience with Sapori Fine Flavors has been delightful! I was having a problem on my favorite Francis Francis x7 and it can back to me just like when I bought it! Thank you very much for your courtesy over the phone and most of all for a well done job on the espresso machine on a fairly timely matter. I will definitely use this company again for future maintnance on my espresso machines.
David T.
Bend, OR
On December 4, 2011
I've had a Francis Francis X-3 within arm's reach in my office for a decade, crankinjg out a few double shots every morning. When it came time for a repair, I assumed that here in Seattle, the self-proclaimed Coffee Capital of the World, it would be a snap. But no. Either the local shops refused to work on FF machines, or told me to expect to wait weeks for service and months for parts if needed. So I limped along for a while, knowing my machine was not working properly but unwilling to throw in the towel and search for a replacement or to give up my machine for months awaiting a repair.
Then I bumped into Sapori on the internet. In a word, these guys are GREAT! This is the sort of service that makes you want to keep coming back for more and to spread the word to friends and acquaintances. Wes at Sapori diagnosed my problem, provided new parts and plenty of advice and feedback -- all done promptly and for an astoundingly fair price. My little warhorse X-3 is back in operation and I could not be more pleased with my experience with Sapori. Thank you, thank you, and thank you again.
David J.
Seattle, WA
On November 16, 2011
Great job! We have had repairs locally over the many years we've had our FFI with only marginal success. However, the three repairs you made have returned our aging machine to at least as good as new. Our first cup this morning reminded us of why we bought the Francis Francis in the first place!
George M.
San Francisco, CA
On November 15, 2011
I am extremely pleased with my experience with Sapori Fine Flavors. I sent my old Francis Francis X5 for reppair and it came back like new. The work was done efficiently, I was kept abreast of what was going on and my phone calls were answered. I thought I could only get that kind of repair service in Europe and that I had to trash my X5 when it broke down. Gosh I was wrong! I am not a business owner, just an individual consumer and I heartily recommend, without any hesitation, the repair work performed by their team.
Cheers
Christian
Roswell, CA
On November 15, 2011
Incredible service and super fast delivery, overall. I would highly use them again.
Rudy M.
Orange, CA
On November 4, 2011
Sapori did a fast and beautiful job on my Francis Francis. I would recommend them to anyone looking for a place to fix your espresso machine.
Thank you!
Maria G.
Los Gatos, CA
On October 24, 2011
Speedy return of my latte machine!
Thanks so much.
Nancy L.
Centennial, CO
On October 14, 2011
Thank you for a very easy experience!
Sammy S.
Snowmass Village, CO
On September 11, 2011
Your customer service representativ was most accomodating. I was called after the bench check of our machine was complete and was give a complete and thorough review of the items that needed to be addressed. His attention to detail and interest to our needs was a welcome change.
Fast service and reliable.
Peter B.
Petoskey, MI
On September 8, 2011
Very professional and well done.
Thank you.
Edward
New Orleans, LA
On September 4, 2011
What a pleasure to have my Espresso Maker back and working as good as new! My mornings are now happy again.
Diana
Valencia, California
On August 26, 2011
The entire staff was easy to deal with. Very knowlegable and helpful. All of my my needs were met in a timely manner.
Steve P.
Fort Walton Beach, Fl
On August 22, 2011
Great Job!! I use my 2004 Francis Francis X1 every day--I am glad that it is repairable and doesn't need to be thrown into the trash like so many other items these days when they become broken! I also appreciate having the broken parts returned--not that I need them, but it's nice to know that new parts were truly put into my machine, Thanks!
Lori L.
Longmont, CO
On August 8, 2011
Very happy with the speed of the repair service. I haven't used the machine since I got it back but I assume it works ok.
Thanks
Joe F.
Los Angeles, CA
On August 5, 2011
I would like to thank you for excellent service on repairing my X6 machine. Particularly, I would like to thank Kirsten, who had been very patient and fast in handling it. I can't thank more for the great service! Thank you so much!
Pency T.
Shakopee, MN
On July 25, 2011
Thank you for fixing my Francis Francis X5. I love the machine and was heartbroken when it stopped working as it is a morning ritual in my house. I greatly appreciated the quick turn around, and email updates as to my machine's status. It is now back to making every morning brighter!
Hillary
Hoboken, NJ
On July 20, 2011
We have had our little home machine for 5-6 years and "love" it. Took it in for a tune up and were very impressed with the promptness of the service and explanation of the repair of the machine. We have known the owners of Sapori Fine Flavors for many years and knew we could rely on them for the prompt and competent service we received.
Connie K.
Portland, OR
On July 12, 2011
I'm a happy camper, our machine is humming.
Cindy D.
Lake Oswego, OR
On June 22, 2011
When my Francis Francis espresso machine stopped steaming, I freaked; how could I start my day without my cappuccino (or two)? I didn't want to buy a new machine so I was thankful to find Sapori Fine Flavors, which repairs that brand.
A week after I shipped it, it arrived home — clean and better than ever. I got a call from Sapori first, telling me what went wrong and how much it would cost. The technician I spoke with was courteous and also alerted me that Sapori sells parts,and I promptly ordered a replacement grid.
If you love your espresso machine as much as I do, I recommend Sapori for any repairs you might need.
V. L.
Mill Valley, CA
On June 19, 2011
I recently used Sapori for repair on my Francis Francis espresso machine. The process was efficient, courteous, and honest. I was told estimated expenses up front and the repair was made within that estimate. Replaced parts were returned, and the only limit to the efficiency was the cross country shipping required as I am in Massachusetts. I am very happy to have my machine back and in fine working order thanks to Sapori's excellent service.
Fred O.
Pittsfield, MA
On May 31, 2011
Wes at Sapori Fine Flavors repaired both of my 2 Francis! Francis! X3 espresso machines. They are my "gold standard" for competence, honesty, value and service. SFF do it the way many businesses used to, but sadly most don't anymore: one customer at a time, treated like family.
Richard R.
Honolulu, HI
On May 31, 2011
I know it will sound strange but THANK-YOU to Sapori for returning to us a much loved family member--our X5--in tip top condition. I am so glad we found Sapori before sending out our machine to anyone else.
Jeanne C.
North Haven, CT
On May 15, 2011
I purchased a Francis Francis X3 used from a private party, and in short order discovered that it wasn't working properly. I sent it in to Sapori Fine Flavors for repair. In short order they confirmed my impression that the thermostat was bad and replaced it. The person who called me to give me an update was very personable, and the return shipment was quick! They even returned the old part with the machine. I'm now happily enjoying my own espresso maker in my office. I highly recommend their service department.
Annette K.
Alameda, CA
On April 28, 2011
Thanks so much for fixing our Francis Francis X1. Your service was fast and efficient. We thought our FF X1 was a goner, but now it's back sitting in the coffee corner in our kitchen, helping us to stay away from those quaint little expensive coffee places in town.
I think our FF X1 enjoyed it's cross-country visit to your neck-of-the-woods--it's happily steaming up great cups of espresso for our friends.
Denise C. R
Portsmouth, NH
On April 25, 2011
Thank you so much for fixing my Francis 5 -- it arrived back safe and sound and works like brand new.
You were very courteous and prompt and made the whole process easy.
Yvonne M.
Amelia Island, Fl.
On April 15, 2011
Thank you so much Sapori!! My FrancisFrancis X1 was unable to be used due to a detached tube into the water reservoir. I sent my machine to Sapori as advised and within the week, I received the machine at my door again. Not only was the tube reattached, but my machine had been checked for adequate water pressure from within. I noticed that the water was draining more fully from the spout. I am certain that the machine was taken through thorough testing in order for the repair team to diagnose and repair the water function optimally, as described above.
I am thankful to Sapori as the Illy-recommended service dealer and trust their knowledgeable repairwork for quality espresso machines.
Emily
Chicago, IL
On March 28, 2011
Thank you Kirsten and Wes for your friendly, business like approach to breathing renewed life into my F5 machine. So many times we are forced into discarding and buying new. Not with great folks like you around - we can make the right decisions to repair and re-use!
Alan
Bainbridge Island
On March 23, 2011
Call for service was handled promptly as were directions for shipping. Repairs were timely as was return shipment. Machine is now working well. thank you for the service.
John S.
Oldwick, NJ
On March 7, 2011
My illy coffeemaker works better then ever.
The repair was fast, the service friendly.
Thank you so very much
Brigitte M.
Sonoma, CA
On March 5, 2011
The service was timely and reasonably priced. My X5 works like new.
Yorgos G.
Jacksonville, FL
On February 25, 2011
Your service was exactly as predicted in my first phone call with you. Francis Francis Espresso Machine was fixed in under a week. I received three phone calls updating me regarding the progress and cost before receiving it back with a packing job that would make the military proud. Included in the shipment was the old broken parts as well as a copy of the credit card charges.
Can't say enough great things about you. Hope my machine works for years to come, but would certainly not have any reservations to contact you again should I need help.
David W.
Poway, CA
On February 11, 2011
Sapori did a great job repairing my Francis Francis! expresso machine. The cost was reasonable, they maintained great communication throughout the process, and the machine looks and works like new. Thanks!
John S.
Sloughhouse, CA
On February 11, 2011
Amazingly fast repair and return! My Francis Francis X1 came back to me in under one week, and at an affordable cost considering how much the machine originally cost me. I would recommend these guys to anyone needing their espresso machine fixed.
Patrick H.
Berkely, California
On January 28, 2011:
"I can not tell you how happy I am ! I had to go through XX before and it was a nightmare. How ever this company is everything XX could never be. I am delighted with my repair. I had my machine back in 5 days!!!!!!I I even got to talk to the person that did my repair to let me know what was wrong and how to prevent it from happening.. Oh and there's more, they returned the part they replaced. All I can say is that they are exceptional!!!! Tell all your friends that have an X5 !
Jennifer L.
On January 27, 2011:
"Can hardly live without my FrancisFrancis...great service!...super quick turn around! grazie Sapori!"
George
PDX
On January 27, 2011
'Extremely efficient service! Less than a week from sending to receiving a fully working machine.
I had given up on the Francis Francis X1 machine and it lay unused in my garage for a year before I decided to have a last go at finding a repair shop on the West Coast - and there they were! Mille Grazie!"
Tricia
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