Francis Francis Repair - The Process
Sapori Fine Flavors is proud to be the official non-warranty repair facility for all Francis Francis espresso machines. We are confident we can diagnose and repair your Francis Francis machine promptly and successfully. From receipt of your machine, our goal is to have your machine on its way back to you within 20-25 business days of receiving it in our warehouse.
Please follow the instructions below and provide all the requested information so that we may process your machine as quickly as possible. Fill out our online form. We will reply with a confirmation email within 2-3 business days and include your assigned work order number and detailed shipping instructions.
By shipping us your machine, you are agreeing to our Preliminary Diagnostic and Repair Fee of $120. This fee includes machine diagnostics, the first hour of repair, and return shipment within the continental United States.
Depending on the diagnosis, repair fees may be higher than our base rate of $120. In this case, you will be contacted for further approval.
Have questions? Please visit our Francis Francis Repair Frequently Asked Questions page for answers.
For external parts for your FrancisFrancis, please see our Parts Page and call to speak to a technician for confirmation.
At this time, we are unable to sell internal parts. To purchase internal parts or for telephone technical support, please contact illy directly at 877-469-4559.